SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐾 Wow, this checklist is pawsome! It's like having a vet in my pocket. I've spotted signs of dental issues early with it, saving me and my fur baby from bigger problems down the line. Super easy to understand too! 🦷👍
Handy, helpful, and a total time-saver!
okay so here's the thing - i'm always on the go but i love my pets more than anything else in this world (sorry not sorry). this checklist? total lifesaver. no more guesswork when it comes to their oral health and that’s huge for me. keeping them comfortable has never been easier!
This checklist is the bee's knees for pet dental care - no more guesswork!
Straightforward and easy – just what I needed for keeping an eye on Fido’s teeth!
Super simple to understand. Love it for my cat's health checkups.
I can't believe how much time I've saved since using this checklist! Now instead of spending hours googling symptoms, everything is right there at my fingertips – all organized neatly and clearly explained. This guide doesn’t just help you catch dental issues early; it also reduces your stress by simplifying decision-making about vet visits.
An absolute must-have tool for ensuring your furry friend’s long-term comfort and health.
Early dental issues detection for my pet? Yes, please! 🐾
This printable pet dental care list is such a handy tool for any pet owner who wants to ensure their furry friend's long-term health and happiness. The clear explanations are written in simple language which makes identifying potential problems straightforward even if you're not an expert.
A checklist that's as friendly to me as it is helpful for my pets. Superb!
Makes caring for my pet's oral health so much easier and stress-free.
No fluff or jargon here - just concise guidance on what matters most when checking our pets' teeth! From physical signs to changes in behavior or eating habits, every indicator we need to watch out for is covered comprehensively yet simply enough for us busy folks who don't have time for complicated stuff 😊 Plus being able to print it off means quick reference whenever needed!
This guide has made checking on my cat's dental health a breeze.