SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This digital guide is a lifesaver! It made me understand my baby's cries and respond confidently. The soothing techniques are remarkably effective, no more guesswork 😊
soothing techniques are a blessing!
Oh, how I wish this guide had been around when my little one was a newborn! It's an absolute lifesaver for new parents or caregivers who are feeling overwhelmed and exhausted. Trust me, you're not alone in this journey, and with the help of this expert soothing guide, you'll feel more confident in responding to your baby's cries. The first chapter is like a decoder for understanding why babies cry and it even has real-life pattern recognition case studies which were super interesting to read through. Then there are these tried-and-true soothing techniques that cover everything from physical comfort to sensory solutions - it even talks about AI-enhanced assistance (how cool is that!). And let’s not forget about the common mistakes to avoid section; such a time saver! What really stood out for me though was the personalized routine creation part. Having clear next steps and progress tracking made those restless nights so much easier to handle 😴 Plus, reducing stress for both baby and myself? Priceless 👌🏼 Now onto Chapter 3: best-rated soothing products... wow just wow!! From sleep aids to feeding tools – they have covered everything with real-life experiences 🙌 No more endless searching online or asking friends what worked for them. This guide takes away all that guesswork 👏 Finally, let's talk about the biggest benefit: peace of mind knowing you're doing right by your baby without any judgment 💕 So if you’re looking after infants and need some compassionate guidance - don't hesitate on this one!
Creating a personalized routine was super easy with their step-by-step guidance. My days are calmer, and my baby sleeps better too
Reading this guide was like getting advice from an expert friend - practical, compassionate, and judgment-free. I've created a personalized routine that has given us restful nights at last!
A treasure trove of top-rated products.
The stress reduction alone makes this worth it. Not only am I less stressed, but I can see that my baby is too. Plus it's judgment-free which is exactly what new parents need
With this guide, you not only learn how to soothe your crying baby but also save time by knowing what works best. A real boon for overwhelmed caregivers like myself
Life-saver for sleepless nights! 😴
Can't believe how much this guide helped me understand my baby's cries. I feel so confident now! It’s like a secret language we share, just awesome
As a new parent, I was at my wits' end with my little one's constant crying. Then I stumbled upon this digital guide and it felt like a lifeline thrown to me in the stormy sea of parenting! The first chapter alone helped me understand why babies cry and how to interpret their signals. It even had an interesting case study on pattern recognition which made things so much clearer for me. But what really stood out were the soothing techniques covered in Chapter 2 - from physical comfort methods to sensory solutions, even AI-enhanced assistance; it opened up a whole new world of possibilities for calming my baby down without feeling overwhelmed or making common mistakes that most parents do. And let's not forget about Chapter 3: those top-rated soothing products are truly life-savers when you're trying to get your baby comfortable enough for sleep or feeding time! Plus, creating a personalized routine (thanks Chapter 4!) has drastically improved our sleep patterns and reduced stress levels both for us as parents and our little bundle of joy. This is more than just a guide – it’s like having an expert whispering helpful advice right into your ear whenever you need it most 😊 If you're struggling with understanding your baby's cries or finding effective ways to soothe them without losing your cool, look no further!
this guide is a lifesaver for those sleepless nights. learned some solid techniques to soothe my little one and they really work! no more guessing games 😅
The chapter on creating routines gave clear steps and progress tracking which reduced our stress levels significantly. Truly valuable for new parents who need some guidance
Made our days calmer and happier. ❤️
I was overwhelmed by all the products out there but this guide showed me what actually works. Saved time and money - total win!
no more guesswork, baby's cries decoded 🍼
Never thought I'd find comfort in a book but here we are! Learning to avoid common mistakes while comforting my newborn was so helpful. Plus the top-rated product recommendations? 👌