SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enlightening.
What a relief to find this guide! I've been stressed about my cat's sneezing. It helped me understand the causes and gave practical solutions. 👍
This ebook is an absolute godsend for any pet parent dealing with a sneezy kitty. So much useful information
A must-read for all cat owners! This book provides valuable insights into why cats sneeze often, along with effective home remedies. Highly recommended!
I was worried sick about my feline friend's constant sneezing, but this guide put my mind at ease by explaining everything so clearly.
so Informative
This eBook has been a tremendous help in understanding my cat's constant sneezing. It was extremely worrisome to see my feline friend going through such discomfort, but I couldn't figure out why it was happening or how to stop it. This comprehensive guide breaks down the possible causes and symptoms of frequent sneezing in cats, making everything much easier to understand. The information is presented clearly and concisely, without any jargon that might confuse non-veterinary readers like me. More importantly, it provides practical at-home solutions that have proven quite effective for my kitty! It's clear that the author knows their stuff about feline health and genuinely cares about helping pet owners provide the best care for their furry friends.
i really appreciate how easy it was to follow the advice in this book, no jargon just clear explanations and great tips
This eBook not only informed me about what could be causing my cat's frequent sneezes, but also provided handy at-home solutions which were very helpful.
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Finally found something that explains all those mysterious kitty-sneezes! The advice here has made such a difference - thank you!
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No more guesswork when it comes to figuring out why our furry friends can't stop their adorable little 'achoo' moments thanks to this well-written eBook.
Big win
Straightforward yet detailed info on symptoms & causes of frequent feline sneezing – plus lots of doable home remedies
I can't stress enough how helpful this book has been for me as a worried cat parent trying to understand why my beloved fur baby can't stop sneezing. The author does an exceptional job explaining complex medical phenomena in layman's terms - making it easy even for someone with no veterinary background like myself to comprehend what could be causing these incessant 'achoo' moments from our little companions. Not only does this guide delve into identifying potential triggers behind your cat’s excessive nose tickles; but also offers invaluable advice on what you can do right at home to alleviate her discomfort – all without having to make frantic late-night trips to the vet clinic! A highly recommended read indeed!
The author knows their stuff! This e-book helped me better understand what might be triggering my sweetie pie’s excessive nose tickles and how I can help her feel better right at home.
it's so good to finally have a resource that makes sense of my cat’s constant sneezing. the tips and remedies are easy to follow, too.
worthwhile
This book is an absolute lifesaver! It has helped me understand why my beloved feline can't stop sneezing and how I can help her feel better. A must-read for all cat parents!