SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've spent countless hours researching different fitness watches online before stumbling upon this guide - wish I found it sooner! This book has taken away all the stress associated with making such an important decision. It provides clear advice without any jargon or technical terms which is exactly what I needed as someone who isn't particularly tech-savvy. Plus, it covers both male and female users' perspectives which adds more depth to its content.
Wow, this guide is a lifesaver! It made choosing my fitness smartwatch so much easier. 👍
Recommend
Finally, an ebook that breaks down the confusing world of fitness watches into simple terms. Would recommend!
The process of selecting a suitable fitness smartwatch used to feel like navigating through an endless maze until this ebook came along! Its straightforward approach cuts through all unnecessary information while focusing on crucial aspects we need in our daily workouts routine – whether we’re men or women – thus saving us from analysis paralysis due to overchoice!
A must-read for anyone in the market for a new fitness watch. Made the choice stress-free and straightforward.
Impressive
The best part about this book? No jargon or complex language - just clear advice on picking the right watch.
This guide was incredibly helpful - took all my worries away about finding a suitable smartwatch for workouts!
As someone who's always been a bit of a technophobe, the prospect of choosing a fitness smartwatch was daunting. There are so many options out there and I had no idea where to start. Then I came across this ebook and it made all the difference! The guide is written in simple, easy-to-understand language that even a novice like me could grasp. It broke down what features to look for based on my specific needs and preferences which was incredibly helpful. Now, not only do I have an excellent fitness watch that suits my lifestyle perfectly but also gained knowledge about them.
Clear, concise, and incredibly helpful.
No more confusion! This guide makes it easy to understand what you're buying when it comes to fitness watches.
Helpful
This ebook is the ultimate tool for any fitness watch buyer!
i used to be overwhelmed by all the options out there but this ebook really helped me narrow down my choices 🙏
satisfying
Picking out a smartwatch can be intimidating but thanks to this ebook I feel confident in making an informed decision.
Informative and easy to follow
I've been struggling with choosing a workout watch until I found this gem. Can't recommend enough!
A truly insightful guide, makes choosing a fitness smartwatch a breeze.
This ebook was just what I needed when trying to navigate through the world of fitness smartwatches! With so many brands and models out there, it can be overwhelming trying to figure out which one will best fit your needs - especially if you're not very tech-inclined (like me). But this guide simplifies everything beautifully; explaining each feature clearly without getting too technical or confusing. It helped me make an informed choice confidently rather than just picking something at random.
ok