SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a wonderful guide! It's helped us build stronger emotional connections with our kids during dinner. Now, we look forward to every meal together.
Wow, talk about a game changer! This download has seriously breathed new life into our family dinners. You know how it usually goes - everyone's on their phones, half-listening to what the others are saying? Well, not anymore! Ever since we got this gem of a download, it's like we've been transported back in time to when families actually sat down and talked about real stuff. The conversations have taken a turn for the better - they're deeper now. We're talking dreams and aspirations here folks; fears and hopes too. It’s not just all small talk or chatter about the weather anymore. The kids aren't just giving those one-word answers either, you know what I mean? They’re really getting involved in these discussions! And guess what else? We’re making memories with each passing dinner – ones that will stick around for years to come! It’s not just us gobbling down food while staring at screens any longer. No sirree Bob! Our meals together have become an event unto themselves – something truly special that we look forward to every single day. It's crazy how much of a difference this little download made in our lives. I’m telling ya', if you want your family dinners to be more than just eating and running off to do other things, then you gotta get your hands on this thingamajig pronto! So yeah, hats off to whoever came up with this brilliant idea because it’s done wonders for us so far! And if it can work its magic on my brood who used to think deep conversation was discussing whether pineapple belongs on pizza or not (it doesn’t), then trust me mate: there’s no way it won’t make waves in yours as well!
I love how this guide makes it easy to plan meals and reduce evening stress. Plus, the conversation prompts are a big hit with my teens.
Our family dinners have never been cozier or more meaningful since using this blueprint. The atmosphere is welcoming and everyone participates in the preparation now.
The best part about this digital download? You can create an amazing atmosphere without breaking the bank! Love it! 😊
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Thanks to this guide, I've managed to cut down on my evening stress significantly by planning out meals ahead of time - lifesaver!
This isn't just for families who struggle at dinnertime; it's for anyone wanting deeper connection with their loved ones over food 🥰
i'm enjoying natural conversations with my kids thanks to those ready-to-use prompts..no awkward silences anymore!
Love it!👏👏
Absolutely fantastic product! Has made mealtimes less stressful and more enjoyable. Highly recommended.
Holy smokes! This download turned our usual humdrum family dinners into something extraordinary. The kids aren't just mumbling monosyllabic responses anymore – they're engaging in deep convos that make you go 'whoa'! And let me tell ya', these ain’t forgettable chats either – we’re creating lasting memories with each passing mealtime. If you want your dinner table to be more than just a food station, then buddy, this is the golden ticket!
i can't believe how much our family dinners have improved thanks to this guide..it's like night and day 🌙☀️
This blueprint is worth its weight in gold for reducing evening stress. The easy menu planning alone has been a lifesaver.
😄
We're not only eating better, but also connecting deeper as a family. This digital download truly delivers on its promise.