SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for ways to keep my furry friend mentally stimulated and happy, and this digital checklist has been a lifesaver! It's not just another list of toys but an easy-to-follow guide that explains what types of interactive toys can really benefit my dog’s mental health. I love how it breaks down different categories of brain-boosting toys that reward problem-solving, and sensory-based activities that encourage natural instincts like sniffing, chasing, and thinking. No more guesswork for me when choosing the right toy! Plus, there are smart toy ideas adaptable to different energy levels - perfect since my pup is quite energetic at times yet calm at others. The best part? This checklist also helps reduce destructive behaviors by keeping my dog entertained with meaningful play instead of chewing up shoes or digging holes in the yard out of boredom or anxiety. Time-saving AND peace-of-mind saving if you ask me 😉 Not only does it promote healthy physical activity but also enriches their mind which is so important for dogs of all ages. And did I mention how convenient this instant download was? Got it immediately after purchase and have referenced it several times already! Whether you're new to pet parenthood or a seasoned owner like me wanting to improve your pet's quality of life, trust me - this resource focusing specifically on mental stimulation through interactive play is definitely worth checking out!
This guide got my old pup moving again! It’s great for dogs of all ages and energy levels, even my lazy boy loves the interactive play options that get him up and about 🐶💕
Reduced my pup's anxiety, love it!
I've noticed a real change in my dog since using these suggestions - he seems more focused during play and his anxiety has reduced significantly 🙌
All-age suitable, no more destructive behaviors!
I'm so glad I found this digital download - instant access to an array of toy ideas tailored for different energy levels. My hyperactive puppy is now mentally stimulated instead of chewing shoes!
This guide is a life-saver for new pet owners like me! Clear instructions, instant download... it’s made choosing the right toys so much easier.
Incredible for stimulating focus and movement
As a new pet parent, this guide was exactly what I needed. It not only suggests toy types but also explains why they matter to my dog's mental health. Now choosing toys isn't guesswork anymore!
Perfect guide for new dog parents 🐾
As an experienced pet parent, I appreciate how this guide saves time by outlining the best options for each category. No more guesswork when choosing toys! And let me tell you—the benefits are noticeable. Since using these recommendations, my dog seems less anxious and hasn't been getting into mischief around the house (score!). What’s also great is its adaptability—there are smart toy ideas for different energy levels and personalities which has been perfect for both my lively labrador and mellow mastiff 😄 Instant download means immediate use too; no waiting around 👍 If you want happy stimulated dogs without wasting time sifting through countless options then give this checklist a go!
Made everyday play meaningful, wow!
If you're looking to improve your fur baby's quality of life, this checklist gets two paws up from us 👍👍 Easy canine enrichment indeed!
Amazing resource! Helps reduce anxiety in our rescue pup with sensory-based activities like sniffing games and chase toys. Seeing her engage more each day warms our hearts ❤️
easy guide, reduced our pup's anxiety
This checklist is perfect for trainers too! It breaks down how each type of toy benefits your dog's mind which helps me recommend suitable enrichment tools for clients' dogs.
Love this checklist! It's helped me understand the types of toys that keep my dog mentally stimulated. Less boredom and more playtime, win-win!
The best part? No more boredom or anxious behaviors from my furry friend thanks to these smart toy ideas adapted from this list 😊 A game we both enjoy every single day!
Smart toy ideas are truly unique 🐾
Got this for my hyperactive terrier. The toy ideas suited to different energy levels were spot on. She's happier and less destructive now.
I've had my fair share of dog toys, but this checklist really stands out. The variety of toy types it covers is impressive! It's not just about fetching or chewing, it delves into brain-boosting toys that challenge your pup's problem-solving skills. My terrier loves these and I can see the wheels turning in his little head as he tries to figure them out! Plus, there are sensory-based activities that tap into their natural instincts like sniffing and chasing. It's clear this isn't a generic list—it focuses on mental stimulation which is so important for our dogs' wellbeing.
Saved time choosing toys, so helpful
Wow! This checklist is a lifesaver. My dog's destructive behavior has significantly reduced since I started using it. The brain-boosting toys are his favorite, and I can see him getting smarter by the day.
Instant boredom buster, dogs love it!
saves time and keeps Fido stimulated
Seriously good stuff here, folks. My old pup seemed rejuvenated with the sensory-based activities from this list. He's sniffing, chasing and thinking all over again!
Bought it for understanding what makes each toy beneficial for my fur buddy's mental health. This checklist doesn't just list toys but explains why they matter - very insightful!