SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide is a lifesaver! It's helped me understand what my toddler goes through during drop-offs. The real-life case studies are relatable and the common mistakes section opened my eyes. I feel more prepared now, thanks to this!
Avoided common parenting pitfalls, felt more prepared.
I've been using this guide for a few weeks now, and I can't express how much it's helped my family. As the parent of a toddler who struggles with separation anxiety, drop-offs at daycare were always stressful. But thanks to the clear explanations and real-life case studies in this guide, I finally understand why my child reacts that way—and what I can do about it! The common parenting mistakes section was particularly enlightening; turns out we were unintentionally increasing our little one's anxiety without even realizing it. Now we're implementing gradual separation techniques and meaningful goodbye rituals—already seeing some significant improvements! It’s also refreshing to see guidance on AI-based journaling and virtual role-playing as tools for emotional growth; they’re modern yet gentle methods which don’t overwhelm children but encourage them to express their feelings better. Not only has daily stress reduced considerably, but our kid is becoming more confident day by day. This isn't just another quick fix manual—it offers practical strategies grounded in real situations along with innovative uses of technology that will grow alongside your child over time. Plus, there are tips on when to seek professional help and resources for building long-term support plans—a comprehensive approach indeed! In short: if you're dealing with child separation anxiety too, give this digital guide a try—you won't regret it!
Amazing resource for dealing with separation anxiety. Love the step-by-step strategies like gradual separation techniques and meaningful goodbye rituals - they really work! 👍 Also, advice on using tech wisely without overwhelming kids? Spot-on.
finally, calm bedtimes. thank you.
I've been struggling with bedtime routines for my school-aged child...this guide has changed everything. Clear explanations of why it happens and how to handle different ages have made our evenings much calmer 🌙
helped my toddler grow confident and independent
The best part about this digital download was the AI-based journaling suggestion! Personalized prompts have boosted my child's emotional growth tremendously. Highly recommend if you're dealing with similar issues.
Helped my toddler ease into daycare, less tears!
This guide helped me understand my toddler's separation anxiety in a clear and informative way. The real-life case studies were especially helpful, providing practical strategies for different ages and personality types. I've started using the gradual separation techniques, and they're working wonders!
What stood out in this parenting guide was its balanced approach - practical yet innovative use of technology for support. Long-term support plans were also insightful when professional help seemed necessary 😊 No quick fixes, just solid advice that grows with your kid.
helped my toddler's confidence grow leaps and bounds!
Strategies work wonders for bedtime routine. 😴
After struggling with my toddler's separation anxiety, I decided to give this digital guide a shot. What an incredible resource! It provides clear explanations of what separation anxiety is and why it happens, which was incredibly enlightening for me as a parent. The real-life case studies were particularly helpful—they cover different ages and personality types, giving me the much-needed reassurance that I'm not alone in this journey. One thing that really stood out was how the guide points out common parenting mistakes that can increase anxiety—I realized I've been unintentionally doing some of them myself 😳! Thankfully, there are step-by-step strategies provided like gradual separation techniques and meaningful goodbye rituals which have already made our daily drop-offs less stressful 🙌.
What a relief to finally feel prepared as a parent dealing with child separation anxiety! This digital download has been instrumental in creating consistent routines that make our goodbyes predictable and safe – exactly what we needed at home 🏠 Plus points for including when to seek professional help too 👍
this guide's tech tips are a godsend
I love the balanced approach of this guide 😊 Practical yet innovative use of technology makes it stand out from others 🌟 Personalized prompts have truly supported my child’s emotional growth 👏
stress-free drop-offs, finally! 🙌
The common parenting mistakes section was eye-opening! It made me realize some of my own errors that were unintentionally increasing my child’s anxiety during drop-offs. Now, armed with new knowledge and tips from this guide, goodbyes have become less stressful.
life-changing strategies for tough goodbyes 🙌
I also love how tech-friendly this guide is without being overwhelming. There's guidance on using AI-based journaling (which sounds super cool), personalized prompts, and even virtual role-playing to support emotional growth—definitely something unique compared to other resources i've tried before. And let's not forget about the concise summary at the end: key takeaways, trusted resources...even technology tips! This isn't just another quick-fix solution; it offers tools that grow with your child—a balanced approach combining practical strategies grounded in real-life situations with innovative uses of technology. So if you're dealing with child separation issues like me—and want your kiddo to feel confident while making transitions smoother—this is definitely worth checking out!
Loved the AI journaling idea, boosted emotional growth.
As an educator, I found this resource invaluable. It not only explains what separation anxiety is but also gives step-by-step advice on how to handle it effectively. Using AI-based journaling has been a revelation - it's really helping the kids I work with build emotional resilience.
Made goodbyes smoother with consistent routines. 👋