SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally found a solution to my kitty's destructive habits. This guide is a lifesaver
Informative 🙌🙌
I've tried so many methods before but this eBook really did the trick for me! Highly recommended for all cat owners out there!
This digital download was quick and easy, full of practical advice that actually works. Very satisfied.
I had almost given up hope on ever having nice things again after adopting two energetic kittens who loved nothing more than using our expensive sofa as their personal scratching post. Then I stumbled upon this digital download - what a game-changer it's been! Not only does it provide effective strategies to deter unwanted scratching behaviors but it also explains why cats scratch in the first place which helped me understand better how to meet their needs while protecting our belongings too. My kittens have since redirected their energy towards appropriate outlets (thanks to tips from this book) leaving our furniture untouched - something I thought impossible before reading this guide!
Must-have
i used to be frustrated with my cats always scratching furniture but not anymore since i got this ebook it's been such a relief
With its clever ways of training, my feline friends have stopped their naughty behavior on our precious furniture pieces - what an amazing resource!
No more shredded sofas in our house, thanks to this helpful guide.
This eBook isn't just about stopping your cat from destroying your beloved pieces of furniture; it's about understanding them better and fostering healthier relationships based on respect rather than punishment or fear tactics often used out there mistakenly considered as training methods by some owners. What sets apart this particular guide is its emphasis on positive reinforcement techniques combined with clever ways that actually appeal to natural instincts in cats making training process much easier smoother enjoyable both parties involved All information presented here comes across clearly concise manner making implementation breeze even if you're new world pet ownership like myself Since applying these techniques house become peaceful haven free scratched-up couches chairs My cats happier I'm definitely less stressed out about potential damage they might cause future If you're in similar situation highly recommend giving this guide try won't regret it!
its ok
this guide has turned things around at home no more scratched up couches and chairs worth every penny 5/5 stars ⭐️⭐️⭐️⭐️⭐️
This guide has been a lifesaver, putting an end to constant furniture replacement.
The best investment I've made as a cat owner! The techniques are easy to follow and implement.
Such an informative read - simple tips yet very effective. My furniture says thank you!
Beneficial
As a long-time cat owner, I've dealt with my fair share of furniture destruction. The frustration was mounting and nothing seemed to work until I came across this eBook. It's been an absolute revelation! The guide is packed full of practical, easy-to-implement strategies that have completely changed the way my cats interact with our furniture. Now, instead of coming home to shredded upholstery, I'm greeted by contented kitties who know where they can and cannot scratch. This guide has not only saved my furniture but also improved the relationship between me and my feline friends - no more constant scolding for bad behavior! A must-have resource for any cat owner struggling with destructive scratching habits.
An absolute must-have for any cat owner dealing with persistent scratchers. It has saved both my sanity and my sofa!
Simple yet effective techniques that have truly transformed my cat's behavior. A worthwhile investment!
Praiseworthy.