SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide is a lifesaver! It has helped me stay calm and confident when my kiddos ask those hard-hitting questions. The advice on how to explain complex topics in an age-appropriate way? Gold.
There are moments when a child asks a question that completely catches you off guard, leaving you scrambling for the right words. If you’ve ever experienced that feeling, you know how overwhelming it can be. This guide has been an absolute game-changer! It provided me with a deeper understanding of why kids ask tough questions in the first place—apparently, it’s all about their natural curiosity and emotional triggers. Who would’ve thought? Instead of panicking or offering vague, oversimplified answers (something I’m definitely guilty of), I now feel equipped to respond with honesty and confidence, all thanks to the practical strategies outlined in this resource. One of the standout sections for me was the chapter on real-life scenarios—addressing sensitive topics like life and death, money matters, and friendships. These are the kinds of conversations that can feel daunting, but the guide made me feel more prepared and less anxious. The section on using AI for age-appropriate explanations was a real eye-opener, offering innovative ways to make complex ideas more accessible to younger minds. What truly resonated with me, though, were the tips from other parents who have navigated these challenging discussions. Their stories and advice made the entire process seem not just possible, but completely achievable. Beyond just parents, I can see this being a valuable tool for educators, caregivers, or anyone involved in helping children navigate tough conversations. The guide gives you the confidence to approach difficult topics with compassion, while also supporting the emotional well-being of kids. Whether you're tackling big life concepts or answering everyday questions, this resource is definitely worth exploring if you’ve ever found yourself fumbling for the right words! ⭐⭐⭐⭐
trust between me and my child strengthened 👍
Wow, this digital download guide is amazing 😍 I love the real-world examples they give, it makes it so easy to relate and apply immediately. Plus, introducing AI tools for thoughtful answers was a nice touch.
I'm an educator and let me say that this resource is invaluable. The chapter on answering without fear really opened my eyes - listening skills, honest vs simplified answers...it's all there!
As a parent dealing with tough questions from kids can be nerve-wracking but thanks to this guide I've learned how to handle them with ease. Strengthening trust and communication between us has never been easier.
real-world examples are super relatable.
The practical tips from experienced parents are incredibly helpful! This guide not only shows you why kids ask tough questions but also teaches you how to answer confidently while safeguarding their emotional well-being 👏
As a parent, this guide has been an invaluable resource. It's helped me stay calm and confident when my kids ask those tough questions. The real-world examples are relatable and have made difficult conversations easier.
What sets this digital guide apart is how it leverages AI tools for creative learning prompts and age-appropriate explanations. My child loves technology, so this feature definitely piqued her interest! Plus, the practical tips from experienced parents gave me reassurance knowing that others have successfully navigated these tricky waters too 😊 Now our communication has improved significantly – we trust each other more as we navigate complex topics together. If you're looking for a judgment-free resource that supports thoughtful responses while protecting your child’s emotional well-being...well, look no further!
This guide is so helpful! 😃 I love how it shows you to explain complex topics in ways that kids can understand. Plus, the AI tools mentioned are super useful for thoughtful answers.
wow! free ai tools for thoughtful answers?
I'm a teacher and found this digital download really beneficial. The chapter on why kids ask tough questions gave me great insight into their curiosity and emotional triggers - it's changed my approach in the classroom!
I've always struggled with answering my kid's tough questions about life and death or money, but now I feel more equipped thanks to this guide! It even strengthens trust between us as we communicate better 👍
explains complex things simply, love it!
Wow, what a supportive guide for handling children’s hard-hitting queries! With its judgment-free approach, it offers practical tips from experienced parents who’ve been there before - truly comforting during challenging times.
As a parent, I've always found it challenging to handle my kids' tough questions. This guide has been a lifesaver! It's not just about providing answers but understanding why kids ask such questions. The first chapter was an eye-opener for me; realizing that these queries are tied to their curiosity and emotional triggers really changed the way I approach our conversations. And let's not forget those real-life scenarios and case studies - they're so relatable, it's like they were taken straight out of my life! Thanks to this guide, I can now respond with confidence without fear of making common mistakes.
calm and confident in tough talks now 😊