SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide is a beacon of hope for parents struggling to address bullying with their kids. It's practical, easy-to-follow and filled with actionable tips 👍.
What an insightful read! Helped me communicate effectively about bullying with my child. Highly recommended!
With its insightful content and easy-to-follow guidelines, this resourceful guide has been instrumental in helping me navigate my role as a parent amidst situations involving bullying. Its approach towards building resilience among kids while empowering them to stand against bullies is commendable indeed! What sets this apart from other resources I’ve come across is its emphasis on open communication between parents and children – something that’s often overlooked yet incredibly important during these challenging times.
Informative
Never have I come across such a comprehensive yet easy-to-follow guide on dealing with childhood bullying. The book offers insightful strategies that are both effective and empathetic, making it easier for us as parents to navigate these difficult conversations.
What a gem!
I found this guide incredibly helpful in giving my children the confidence they need to stand up against bullies 💪.
It's truly an essential tool for every parent!
A must-read for every parent! This guide has armed me with the knowledge and tools I needed to help my kid face bullying head-on.
recommend
👏 Kudos to the author for creating such a valuable resource! It’s been instrumental in our fight against childhood bullying.
The advice given in this comprehensive guide was just what we needed. Our family feels more empowered than ever before 🙌 .
This guide has been a true godsend in our family's journey to combat bullying. As parents, we often feel helpless and unsure of how to best assist our children when they're facing such issues. However, this comprehensive guide offers not only understanding but also practical steps that can be easily implemented. The advice is clear, concise and rooted in empathy - it teaches us not just to react but also understand the root cause of bullying behavior so we can address it more effectively. It’s truly an invaluable tool for any parent or guardian.
i love how straightforward yet empathetic this guide is its really made a difference in our home
The advice given in this guide is clear, concise and rooted in empathy – exactly what we needed during these challenging times. Its focus on building confidence among children while empowering them to stand against bullies is commendable indeed! Can’t recommend enough.
essential
This guide is a breath of fresh air in the midst of all the parenting books out there. It's not just about understanding bullying, but also equips parents with practical steps to empower their kids and foster open communication. A truly invaluable resource for any parent!
This isn't just another parenting manual - it's an empowering tool that helps you build your child's resilience towards bullies. A+ from me!
Incredibly useful, packed full of real-world examples and practical steps on how to tackle bullying. My go-to reference now 😊 .
I cannot stress enough the importance of having informed conversations about bullying with your kids, and this guide facilitates exactly that! It doesn't shy away from the hard topics but rather tackles them head-on in a manner both you and your child can understand. I especially appreciate its focus on building confidence - crucial for those who've experienced bullying firsthand. This book isn’t just informative; it provides actionable strategies which make all the difference!
necessary
I can't recommend it enough.
this book demystified the topic of bullying and gave us clear strategies on how to handle it couldn't ask for more
A must-have resource!
Easily one of the best resources out there on dealing with childhood bullying – kudos to whoever put together such detailed, thoughtful content 🥇 .
This book has been instrumental in helping me address the issue of bullying with my child. It’s not just informative – it provides actionable strategies which make all the difference! Now we feel more prepared and confident to tackle this challenge head-on.