SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this guide was incredibly helpful. It made answering my kids' questions with AI a breeze! 👍
Never thought I'd see the day when tech could be so child-friendly and educational. This is truly amazing!
Innovative
This product is simply outstanding! As a teacher, I've found it incredibly useful in making lessons more interactive and engaging for my students. They are always excited to ask questions and learn new things through this amazing platform which uses artificial intelligence in such an effective way.
I've always struggled to keep up with my son's curiosity but thanks to this guide, we're having fun while learning together.
Absolutely love how this tool makes complex concepts so simple and understandable for my little one. The best part is that it doesn't feel like studying at all - she thinks she's just playing on her tablet but in reality, she's learning about AI!
i love how easy it is now to explain complex things to my little one using ai. kudos for such an innovative idea 💡
As an educator, I'm constantly on the lookout for innovative ways to engage my students and make learning more interactive. This guide has been a revelation in that regard. It's not just about using AI as a tool to answer kids' questions; it's about teaching them how AI itself works, fostering curiosity and understanding of technology from an early age. The interface is user-friendly even for young learners, and the content is well-structured and easy to grasp. What impressed me most was how effectively it combines education with entertainment - children are having fun while they're learning! This product has added a new dimension to our classroom activities.
Superb
This has been a lifesaver for homeschooling during lockdown. The kids are engaged and learning without even realizing it.
The perfect blend of technology and education that our generation needs right now.
I was initially skeptical about using AI as a teaching tool but this product changed my mind completely! The balance between education and entertainment is just perfect here. My children are having so much fun asking questions and discovering answers on their own - all while gaining valuable knowledge about AI itself. It’s truly an ingenious concept that has made our study time both enjoyable and productive.
my daughter used to dread study time but not anymore thanks to you guys 🙌 no more tears only smiles 😊
ok
A fantastic resource that makes understanding AI simple, even for youngsters like mine who can barely tie their shoelaces yet!
I've always believed that the best way to teach children is by making their learning process enjoyable. And this guide does exactly that - answering kids' questions using AI isn't just informative but also incredibly engaging! My daughter now looks forward to her study time because she loves interacting with this tool so much. As a parent, seeing your child excited about gaining knowledge is truly rewarding. Moreover, it’s not only helping her understand complex concepts easily but also sparking interest in technology which will be beneficial in future.
Totally impressed by how well-designed this tool is - user friendly, engaging and most importantly effective in teaching children about AI.
Who knew learning could be this much fun! This guide has been a game-changer for us. It's turned our study time into an adventure of discovery and learning, all thanks to the clever use of AI. I highly recommend it to any parent or teacher looking for innovative ways to engage their kids.
this guide has made me realise just how much potential there is in combining ai with education...it’s brilliant!
Thanks for making parenting easier! My kid loves asking questions & now I have all the answers at my fingertips 🤗
As a parent, I've always been concerned about how to incorporate technology into my child's learning in a positive way. This guide has not only eased those concerns but also provided an engaging and effective method to answer their endless questions. It's easy to use, fun for the kids and most importantly, it makes them excited about learning. Couldn't have asked for more.
No need for boring textbooks or difficult explanations anymore- this tool makes learning fun again!