SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟 This guide is a lifesaver! It's made my transition to being a new cat owner so much smoother. I'm grateful for all the practical tips and advice it provides. 🐾
I was initially overwhelmed by the responsibility of caring for my new kitten, but with this comprehensive eBook, I've found everything I need to know in one place. The practical tips and advice are easy to follow and have made my transition into pet parenthood much smoother than expected. What's more, the printable care manual is an excellent addition - it's great having something tangible that I can refer back to whenever needed. This truly is a complete starter kit and an invaluable resource for any new cat owners out there.
Invaluable
This kitten kickstart guide is worth every penny. My fur baby and I are both happier now thanks to all the info in here!
I cannot recommend this complete starter kit highly enough! As someone who recently brought home their first pet – an adorable little furball – navigating through its needs seemed overwhelming at first until stumbling upon this amazing online guide filled with useful insights & guidance that proved instrumental in helping us cater better towards our feline friend’s needs. Moreover, having both digital and physical versions (the printable care manual) at disposal has been incredibly beneficial when dealing with different scenarios related to my fluffy friend’s well-being.
Absolutely recommend this complete starter kit for any newbie kitty parents out there. It's chock-full of useful information and guidance that has been invaluable in caring for my little one.
recommend
this thing rocks 👍 got loads of cool tips about taking care of kittens... wish i'd found it sooner
As someone who just adopted their first kitten, this eBook starter kit came as a huge relief! It covers all aspects of kitten care from feeding schedules to grooming essentials which were initially quite daunting tasks for me. The information provided is clear and concise yet detailed enough even for novices like myself. Plus, the inclusion of a printable manual makes referencing on-the-go super convenient! My fur baby seems happier too since implementing some of the suggestions from this guide!
I've learnt so much from just one read-through; everything from feeding schedules to grooming basics is covered comprehensively in this e-book. A must-have if you ask me!
Impressive
Bought on impulse after getting our new furball home – best decision ever! The content is easy-to-understand yet detailed enough even for someone who knows nothing about cats (like us!). We're more confident now about our kitten's care.
This digital guide is an absolute treasure trove of information for new kitten owners. It's packed with practical advice that has made my life so much easier and my kitten happier!
The moment we got our cute little kitty home we realized how clueless we were about taking care of her properly until we discovered this gem online! From understanding her eating habits to knowing what toys she would enjoy playing with most; every single detail was covered so comprehensively making us feel confident 'purrents'. We love referring back to the printable manual whenever we need quick tips and tricks. Thank you to the wonderful team behind this resourceful digital guide!
As a first-time cat owner, I was initially overwhelmed. This eBook starter kit came to the rescue with its valuable tips and easy-to-follow guides. Now, caring for my little furball seems like a breeze.
Satisfactory
I can't recommend this complete starter kit enough! It's filled with useful insights and guidance that have been instrumental in helping me care for my new pet. Plus, the printable manual is incredibly handy.
Just got our first pet - a cute little kitten! We were clueless until we stumbled upon this amazing online guide. Now we're confident 'purrents' thanks to all the helpful resources provided by this team!
Being a first-time cat owner, I was unsure about many things related to my kitten's care. But thanks to this comprehensive starter kit, all my doubts were put at ease! The eBook is filled with practical advice that has helped me understand better how to keep my little one happy and healthy. Plus, the addition of a printable care manual is just brilliant - it's so easy for me now having something tangible when dealing with different aspects of kitten care.
ok