SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟 This guide is exactly what I've been looking for! It makes explaining tough world events to my kids so much easier. A definite must-have!
💕 Love this eBook! As an educator, it's a great resource for helping me talk about current events with my students in a way they can understand.
this book has become our go-to resource whenever something significant happens around us globally or locally... whether its elections, natural disasters or social movements... this guide helps us navigate through all those big conversations with our little ones... i love how each topic is handled sensitively yet honestly making sure kids are well-informed without getting overwhelmed... kudos to whoever came up with this idea because they have made parenting so much easier!
recommend
I'm really impressed by how well the information is presented in this guide. My son and I have had some meaningful conversations because of it.
this book made it simpler to explain complex issues to my children. now we can discuss news without them getting confused or scared
essential
I recommend this eBook highly for parents who struggle with explaining global happenings to their little ones. It's super helpful!
As a parent, I've often found myself at a loss for words when trying to explain complex world events to my children. This guide has been an absolute blessing in that regard. It's not just about explaining the 'what', but also the 'why' and the 'how'. The language used is simple yet effective, and it truly caters to children's understanding level without oversimplifying or dumbing down the issues. It covers a range of topics which makes it versatile and relevant regardless of what's trending in news headlines. What I appreciate most is how it fosters empathy and encourages critical thinking in kids.
A fantastic tool that breaks down big events into digestible pieces for young minds 🧠 Highly recommended!
As an educator, finding resources that make learning engaging is vital. This guide stands out as it breaks down global happenings into digestible bits without losing their importance. It doesn't just help me convey these matters effectively but also stimulates meaningful classroom discussions.
This guide has been instrumental in helping us navigate big conversations with our little ones. Whether its elections or social movements, each topic is handled sensitively yet honestly ensuring kids are informed without being overwhelmed. A great tool for any parent or educator!
i never knew how much i needed this until i got it, has been a lifesaver when talking about heavy topics with my daughter
This guide has been instrumental in our homeschooling journey as we navigate through discussing current affairs and world events.
As an early childhood teacher, finding resources like this one that help simplify difficult concepts are invaluable 💖
I'm an educator by profession, always on lookout for resources that can make learning more engaging for my students - particularly when dealing with real-world issues that might seem daunting at first glance. This eBook stands out as one such resource! It breaks down global happenings into digestible bits while maintaining their gravity and importance intact. Not only does it help me convey these matters effectively to young minds but also sparks meaningful discussions among them.
Makes having those hard-to-explain discussions so much less stressful... Great job on creating such a useful tool!
Informative
This guide has been a game-changer for our family discussions about world events. It's easy to understand and very helpful.
ok
As an educator, I appreciate how this eBook simplifies complex issues for young minds. A valuable resource indeed!
This eBook has become a crucial part of our family discussions about world events. It's well-structured and easy to understand, making it an excellent resource for explaining complicated issues to my children. I appreciate how it encourages critical thinking while maintaining the sensitivity required when discussing such topics.
I love how this guide fosters critical thinking in kids while explaining global happenings. Highly recommended!