SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Loved this eBook! It's packed with tons of creative ideas to keep my furry friends entertained while we're stuck indoors. A must-read for pet parents!
With more time being spent indoors lately, finding ways to keep our four-legged companions entertained became quite challenging until I came across this ebook! From simple yet effective training techniques to creative games designed specifically for mental stimulation - everything is covered here beautifully well! It’s clear that significant thought went into creating each exercise because they’re not just enjoyable but also catered towards enhancing cognitive abilities in pets – which is fantastic!
I've been struggling to find ways to entertain my dog and cat during the lockdown, but this guide has really helped. The activities are fun and engaging - they love it!
satisfying
This eBook is a lifesaver! My cats have never been so active and happy at home before. Thanks for such an amazing resource.
i was skeptical at first but after trying out some of these indoor activities, i’m amazed at how much happier and more energetic my dogs seem 🐶💕
helpful
never thought i could train my pets at home until I read this book. the tips are easy to follow and very effective
Wow, what a great guide! Never knew there were so many ways to mentally stimulate your pets indoors. Highly recommended!
As a long-time pet owner, I've always been on the lookout for ways to keep my pets mentally active and happy. This eBook has been an absolute treasure in that regard. It's meticulously put together with a wide range of activities and training ideas suitable for both dogs and cats. Not only are these exercises fun, but they're also incredibly engaging, keeping my furry friends busy throughout the day while indoors. What I love most about this guide is how it emphasizes understanding our pets' mental needs better - something often overlooked by many pet owners. A truly insightful read!
The training ideas in this book are genius – simple yet effective! Now I can enjoy quality time with my pups even when we're cooped up inside.
Impressive.
This book opened up a whole new world of possibilities when it comes to stimulating your pets mentally indoors! It's packed full of interesting activities that have kept both my dog and cat engaged like never before. Plus, there are some great training tips which have significantly improved our communication too! Even though we can't go outdoors as much anymore due to changing circumstances, thanks to this guide, staying inside has become equally fun for us all.
this ebook is worth every penny 👌 it’s full of enrichment activities that have improved both me & my cat's life tremendously
An absolute gem for any pet owner who wants their fur babies mentally stimulated without stepping outside their homes. Quality content indeed!
Cats or dogs, doesn't matter - this book covers all bases beautifully well 🐾 So glad I stumbled upon it on a rainy day 😊
Recommend.
A real eye-opener into understanding our pets' mental needs better 💡 Engaging exercises that work wonders too!
I was initially skeptical about how much an eBook could help me entertain my pets at home, but boy was I wrong! The content is richly detailed with numerous indoor activities that work perfectly well for both dogs and cats. Each activity comes with easy-to-follow instructions making them super practical even if you're not exactly a seasoned trainer yourself. The noticeable difference in my pets' mood and energy levels speaks volumes about the effectiveness of these methods.
Who knew staying indoors could be so fun for pets? This guide has been a savior in keeping my furry friends mentally stimulated. Love it!
Ok.