SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This eBook has been a lifeline! My fur baby's eating habits changed dramatically and I had no idea what was going on. Thanks to this guide, I understood it could be stress-related and took the right steps. Now she's back to her old self!
A must-have for cat owners - it's like a decoder for feline behavior!
Who knew cats could get depressed? This guide really helped me understand mine better.
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Eye-opening read! Now I understand my kitty's mood swings better.
Wow, just wow! This guide is thorough yet easy-to-follow. It helped me spot that my tabby was over-grooming herself out of anxiety... something I'd have missed otherwise.
🐾❤️ finally figured out why my kitty was hissing more. this ebook is awesome.
A must-read for all cat parents. It’s insightful and practical!
my lazy louie isn't just being lazy after all... he might be down in the dumps?!? who knew cats can get depressed too? this ebook opened my eyes big time!
This eBook taught me to spot signs of stress in my tabby – invaluable!
Real eye-opener! Now I can tell when my cat's mood is off.
I've always thought cats were mysterious creatures, hard to read. But with this eBook, it's like having a translator for their behaviors! Noticed mine acting clingy lately - turns out it wasn't just attention-seeking but a sign of stress.
Spotting changes in my cat's appetite was a game-changer!
Absolute lifesaver! My furbaby’s appetite changes now make sense.
Absolutely brilliant resource for any cat parent! Started noticing some irregularities in our kitten’s bathroom habits – accidents outside the litter box 😿 After reading through this guide, we realized these could be signs of sadness or stress. We're taking action now!
Detecting vocal changes in our kitten was key, thanks to this guide
The daily mood journal suggestion has been super helpful 📒✏️ Been tracking our kitty’s playtime and social interactions every day – definitely seeing patterns that weren’t obvious before.
Super helpful guide for decoding mysterious feline behaviors.