SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glacere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glacere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who knew choosing a small-space dog could be so easy? This guide took away all my stress and worry. I've got a busy building, lots of visitors - needed something social and this checklist nailed it! 😄 Now, I have the perfect little companion who loves people as much as I do!
A small-space dog owner's dream guide – it even helps you plan their exercise routine. Spot on!
Didn't think trainability was a big deal until this guide enlightened me. Now, house-training is a breeze with my new pup!
The transition tips were gold! My rescue pup adjusted to apartment life like he's always been here.
Wow, just wow. Never thought about noise sensitivity before but this guide made me realize how important it is to consider when living in an apartment complex. Picked myself a quiet breed that's been nothing but joy without any complaints from neighbors.
Finally, a guide that addresses lease rules - no more landlord issues!
This checklist? Absolute lifesaver! Health concerns of breeds - never would have thought about it on my own.
This list has everything you need for finding the perfect pet for your space-limited home! From energy levels to grooming needs, size limits and more – they’ve covered every base. It's like having a personal pet consultant at your fingertips.
Checked lease rules, got the green light, and now I'm a happy dog parent thanks to this guide! 🐾
Genius checklist! My apartment and new pup are a match made in heaven.
my studio feels huge now with my new pup 🐶 thanks to this awesome checklist i found the right breed that fits perfectly into our life together ❤️
We're not talking average here; we're talking exceptional! The part about matching daily routines was spot on 👌 My work-from-home lifestyle is now complete with my furry friend who tolerates alone time better than anyone else I know!
The perfect roadmap for finding my quiet, low-energy fur baby. Thank you!
This guide's transition tips were invaluable. My rescue dog settled right in!
I used to think getting a dog for my one-bedroom would be impossible... until I stumbled upon this gem of a guide. The section about planning for storage was particularly helpful - no cluttering up my apartment with dog stuff anymore! 👍